SITE OPERATION AND PRODUCTION
The Website is operated by Gardenia’s Fire and exists for the purpose of disseminating information about our company and our Gardenia’s Fire arrangements and other products, and to provide a mechanism for users to order our Gardenia’s Fire arrangements and other products online. This Website is hosted, and all information that you submit through this Website is collected, stored, and processed in the United States.
Generally, we do not collect information that personally identifies individuals except when individuals knowingly and voluntarily provide such information to us. For example, we will gather information about individuals when they submit to us comments, questions or requests for information on this Website. We use information we receive to operate and improve the content of this Website, and to provide the product(s), service(s) or information, or carry out the transaction(s) that you have requested or authorized. We may share any of the information we gather on our Website or otherwise maintain with our affiliates, and service providers (for more information please see the section entitled SHARING INFORMATION below). We also collect personally identifiable information in the following ways and for the following purposes:
Orders and Purchases: If you submit an order for a Gardenia’s Fire arrangement or other product on this Website, you will be required to submit verifiable and accurate identity and contact information, shipping address and payment information. This personally identifiable information will be used for billing purposes and to fill products orders, and may be retained for record keeping and legal purposes along with the content of your order. We utilize industry-standard Secure Sockets LayerSM (“SSL”) technology to allow for the encryption of all product orders submitted on our Website in order to protect your credit card and other information. For additional details about our information security practices please see the section entitled SECURITY below. If you are uncomfortable with submitting your credit card or other order information via the Internet for any reason, please feel free to call in your order at 1-84-GARDENIA.
Accounts: We permit our Website users to register for a Gardenia’s Fire account for their personal use (“User Account”) and/or for their organization’s use (“Corporate Account”). If you decide to register for a User Account or a Corporate Account (collectively, “Accounts”), you will be required to provide us with your name and contact information (including organization information for Corporate Accounts), and to choose a username and password. For each Account, we will maintain and allow Account holders to view order history and order shipment status. Account registrants may, but are not required to, provide us their credit card information for express checkout for orders on our Website (so that credit card information does not have to re-entered each time an order is placed from the Account); set up birthday or gift reminders within their Accounts; and create address book entries for recipients of the Gardenia’s Fire arrangements or other products they order on this Website. We will use this information to customize the experience on our Website. We utilize industry-standard SSL technology to allow for the encryption of all Account registrations on our Website. For additional details about our information security practices please see the section entitled SECURITY below.
Electronic Mail: Gardenia’s Fire may retain the content of any e-mail that Gardenia’s Fire receives, the e-mail address from which it is sent, and our response. Content and other information in or related to e-mails sent by you to Gardenia’s Fire may be used as testimonials or for other marketing purposes in accordance with the Terms. Please be aware that when you receive a receipt acknowledging your e-mail or your submission of an order or application form, it means that the message or form has been routed into the Internet, and not that it has been received by us.
Promotions and Sweepstakes: From time to time, we may offer promotions or sweepstakes on our Website. When you enter a promotion or sweepstakes, we will require the submission of your name, e-mail address and postal address. We will use this personally identifiable information for purposes of administering the promotion or sweepstakes in accordance with its rules. Please note, we may post the name, likeness, and other information about contest winners in accordance with the official promotion or sweepstakes rules (but we do not publish your e-mail or street address information) on the Website and you hereby grant us permission to do so.
COOKIES AND WEB BEACONS
Certain pages of this Website and promotional e-mail messages or newsletters we send may contain electronic images known as Web beacons – sometimes called single-pixel gifs – that allow us to count users who have visited those pages and to determine whether messages have been opened and acted upon. Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or e-mail communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. Doing this allows the service provider to recognize your computer each time you visit certain pages or e-mails and compile anonymous information in relation to those page views. These third parties are not permitted to use Web beacons to collect or access your personal information. However, we do not undertake to confirm, investigate, or police their practices.
Transaction Requirements: We sometimes retain the services of third parties to perform functions or services on our behalf. For example, we use service providers to send e-mails on our behalf. To our knowledge, these companies do not retain, share, store or use personally identifiable information for any secondary purposes. However, we do not undertake to confirm, investigate, or police their practices.
Joint Promotions: From time to time, we may join with third parties to provide specific services or products. When users sign up for these services or order these products, we will share only the names and other information that is necessary for the third parties to provide these services or products. These third parties are not permitted to use personally identifiable information except for the purpose of providing these services or products. However, we do not undertake to confirm, investigate, or police their practices.
Business Transfers: As we continue to develop our business, we might sell or buy assets. In such transactions, user information generally is one of the transferred business assets. In the event that all or substantially all of Gardenia’s Fire assets are acquired, user information may be one of the transferred assets.
Protection of Site and Others: We may preserve and have the right to disclose any information about you or your use of this Website without your prior permission if we have a good faith belief that such action is necessary to: (i) protect and defend our rights, property or safety or that or those of our affiliates or franchisees, other users of this Website, or the public; (ii) enforce the Terms and Additional Terms for this Website; or (iii) respond to claims that any content violates the rights of third-parties. We also may disclose information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request.
We will share aggregated demographic information with our affiliates, franchisees, subsidiaries, and other third parties. This type of information is not linked to any personally identifiable information that can identify any individual person.
We have reasonable and appropriate security measures in place to attempt to protect against the loss, misuses, and alteration of your personally identifiable information under our control. We have taken reasonable steps to confirm the information is retained in secured facilities and that reasonable measures have been implemented for protection from unauthorized access.
This Website utilizes industry-standard SSL technology to allow for the encryption of potentially sensitive information submitted to us in product orders, account registrations and sign-ins, such as your name, address, credit card number, phone number, and e-mail address. Gardenia’s Fire uses thawte™ SSL Certificates to offer secure communications by encrypting such data to and from the Website.
However, no security system is impenetrable. We cannot guarantee the security of our Website or databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We ask that you do your part by maintaining any usernames and passwords you use to access the Internet or this Website strictly confidential.
YOUR INFORMATION AND OPTING-OUT
If you do not wish to receive periodic mailings or e-mails, or telephone contact concerning our Website, our products and services, holiday and gift reminders and/or upcoming events, you may opt-out of receiving such marketing or promotional communications by sending us a written request to the address listed below or by following the opt-out instructions in the e-mail you receive from us. However, if you choose to opt-out of marketing or promotional communications, we reserve the right to contact you regarding your orders, technical support and any other matter that might affect our service to you, and/or your use of the Website, as applicable.
ACCESS TO, AMENDMENT, AND DELETION OF INFORMATION
You can ask to review, correct, update, or delete the information that we maintain about you, including your preferences, at any time by sending a written request to the postal or e-mail address set out below, or following the instructions in any promotional e-mail you receive from us. We may take a reasonable period of time to respond. If you request the deletion or change of information on our system, such information may be retained for a period in our backup systems as a precaution against systems failures. Some information may be retained for longer periods as required by law, contract or auditing requirements.
If you have any questions regarding this Policy, please contact us at:
1324 Teaneck Road
Teaneck, NJ 07666